UX Design: BC Pensions (2023)

I led the UX design for The Hub, BC Pensions’ new internal intranet, helping staff access the information they need quickly and confidently.

What I did:

• Designed user flows and wireframes that guided the structure of the new intranet, supporting a smooth launch and strong adoption across the organization.

• Conducted user research through surveys and interviews to understand staff needs, pain points, and workflows.

• Wrote clear, user-focused in-product copy to make navigation intuitive and tasks easy to complete.

• Developed training resources and scalable templates so internal teams could consistently produce content that was on-brand and easy to maintain.

Impact:

• Streamlined access to key information for staff, reducing friction and increasing engagement.

• Provided a foundation for consistent, scalable content creation across departments.

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